FAQ

Here you'll find the most frequently asked questions about the garden centre.

Can you deliver?

Yes! A local delivery service is available on weekdays (excluding Bank Holidays), delivery days vary so please contact us on 01372 273891 for details.

FREE LOCAL DELIVERY:

Delivery to the front of your property (front door or drive) is free within 3 miles if you spend £30+

Delivery is free within 7 miles if you spend £250+.

Alternatively, the following fees apply:

Delivery Zone 1

FREE to the front of your property
OR £15 – for the item to be placed in a specific location on your property

Delivery Zone 2 £20

Delivery Zone 3 £30

Please contact us for a delivery price outside Zone 3.

Full delivery terms and conditions here.

How do I find you?

We are tucked away on Pleasure Pit Road, Ashtead, KT21 1HU. Check our Find Us page for directions.

Do you have a reward scheme?

Yes, you can earn 2 reward points for every £1 you spend, once you have saved over 100 points you can start spending them in the garden centre. On Mondays you can earn triple points.

Sign up here 

 

The Olive Tree also offer a loyalty scheme, please ask in the restaurant for details.

Points are not interchangeable between the garden centre and the restaurant.

 

 

How do I find out about special offers and events?

Sign up for our email newsletter here and follow us on Facebook and Twitter.

 

How do I sign up for your reward scheme?

You can visit us in the shop and ask to join, or you can sign up online here. You will need to collect your reward card/s from the shop.

Can I buy gift vouchers?

Yes, we sell and accept HTA vouchers with cards and we also have our own Ashtead Park Gift Card which can be redeemed in the garden centre . HTA Vouchers

What is your returns policy?

You may return an unwanted item within 28 days of purchase as long as you have a valid receipt and the item is in the same condition in which you bought it. The returm period we offer for Christmas items is 7 days. We cannot accept returns on sale items unless the item is faulty. This does not affect for statutory rights.

Are you dog-friendly?

Yes! Well-behaved dogs are welcome in the shop provided they are kept on the lead at all times. For hygiene reasons we don't allow them inside The Olive Tree but they can enjoy the al fresco seating area just outside. You can walk through the restaurant to access this area.

Please be careful and keep a watchful eye on your dog as some of the plants we stock can be toxic to animals. This may include plants displayed in The Olive Tree garden. Dogs are welcome but are the responsibility of their owner.

Assistance dogs are welcome in The Olive Tree if their credentials can be provided.

Do you sell garden furniture?

Yes, we have more in the spring and summer months, do visit us to see the full range.

Do you sell cut flowers?

Not generally, although we do occasionally have British grown Daffodils, but we have lots of plants and a good selection of artificial flowers throughout the year.

Do you stock gas and fuel?

Yes, we stock Patio Gas and Bhutane (please note we do not sell the Propane cyclinders shown in the images below). In order to buy Calor Gas you will be asked to pay for a Cylinder Refill Agreement Process for the size of cylinder you require (or one for each size) which legally states that the cylinder always remains the property of Calor Gas. When it’s empty, you can simply exchange it for a pre-filled cylinder within the same category group, and just pay for the gas inside. Details of category groups are below.

If however, you don’t want another cylinder, you can simply return the empty one in good condition and receive a partial refund on the cost of the refill agreement, which is worked out on a sliding scale.

Up to a year old 70%
2 years 60%
3 years 50%
4 years 45%
5 years 40%
6 years 35%
7 years 30%
More than 7 years 25%

(from Calor Gas website)

 

Do you sell turf?

Yes but it is seasonal so we don’t have stock all year round. Please check before you visit.

Do you sell fencing?

No, but we do have screening and trellis.

Do you sell barbecues?

No, but we do have some lovely firebowls and chimeneas.

Do you offer discount to any local horticultural societies?

Members of the following local horticultural societies are eligible for 10% discount on purchases of plants. Please show your dated membership card in store at the time of purchase.

 

Ashtead Horticultural Society

Banstead Horticultural Society

Epsom Garden Society

Ewell Horticultural Society

 

Exclusions from all discounts apply:

  • Christmas items
  • Fuel
  • Gift cards/vouchers
  • Sale items
  • The Olive Tree

 

Can I shop online?

No, at the moment we do not have online ordering facilities. Please visit the shop to see the wonderful range of products available. You can get a broad overview of the types of products we sell on our Product pages.