Here you'll find the most frequently asked questions about the garden centre.
Can you deliver?
Yes! A local delivery service is available on weekdays (excluding Bank Holidays), delivery days vary so please contact us on 01372 273891 for details. Delivery is by our own driver - we do not use couriers!
Please note, we are not able to deliver gas.
FREE LOCAL DELIVERY:
Delivery to the front of your property (front door or drive)
Free within 3 miles if you spend £30+
Delivery is free within 7 miles if you spend £250+.
Alternatively, the following fees apply:
Delivery Zone 1
FREE to the front of your property
Delivery Zone 2 £20
Delivery Zone 3 £30
Please contact us for a delivery price outside Zone 3.
Items will be delivered to the front of your property only - your front drive/door. It is the customer’s responsibility to ensure there is suitable and safe access for goods or plants to be delivered. Please notify us of any parking restrictions at the time of ordering. One attempt will be made to deliver, if the customer is unable to accept, there may be an additional charge for further delivery attempts.
How do I find you?
We are tucked away on Pleasure Pit Road, Ashtead, KT21 1HU. Check our Find Us page for directions.
Do you have a reward scheme?
Yes, you can earn 2 reward points for every £1 you spend, once you have saved over 100 points you can start spending them in the garden centre. On Mondays you can earn triple points.
The Olive Tree also offer a loyalty scheme, please ask in the restaurant for details.
Points are not interchangeable between the garden centre and the restaurant.
How do I find out about special offers and events?
How do I sign up for your reward scheme?
You can visit us in the shop and ask to join, or you can sign up online here. You will need to collect your reward card/s from the shop.
Can I buy gift cards?
Yes, we sell and accept HTA National Garden Gift Cards, you can redeem HTA eVouchers here and we also have our own Ashtead Park Gift Card which can be redeemed in the garden centre.
Please note, due to problems with counterfeit vouchers, we no longer accept HTA National Garden gift vouchers, apologies for any inconvenience.
What is your returns policy?
You may return an unwanted item within 28 days of purchase as long as you have a valid receipt and the item is in the same condition in which you bought it. The return period we offer for Christmas items is 7 days. We cannot accept returns on sale items unless the item is faulty.
Ashtead Park Plant Guarantee
We are very confident in the quality of the hardy plants we sell. However, we understand that some gardeners may experience problems with their purchases. If you do experience a problem, please first contact the qualified staff at the garden centre who will provide advice that should rectify it.
We offer a 6-month guarantee on hardy plants, providing you produce proof of purchase. We will gladly replace any hardy plant with the same one or one of equal value if it has been determined solely by the Plant Manager that we sold you an unhealthy plant. You may be required to return the plant to the garden centre. Once plants have been sold and accepted as good quality, we cannot accept any liability for plant failures due to lack of care or harmful environmental conditions.
Your statutory rights are not affected.
Are you dog-friendly?
Yes! Well-behaved dogs are welcome in the shop provided they are kept on the lead at all times. For hygiene reasons we don't allow them inside The Olive Tree but they can enjoy the al fresco seating area just outside. You can walk through the restaurant to access this area.
Please be careful and keep a watchful eye on your dog as some of the plants we stock can be toxic to animals. This may include plants displayed in The Olive Tree garden. Dogs are welcome but are the responsibility of their owner.
Assistance dogs are welcome in The Olive Tree if their credentials can be provided.
Do you sell garden furniture?
Yes, we have more in the spring and summer months, do visit us to see the full range.
Do you sell cut flowers?
Not generally, although we do occasionally have British grown Daffodils, but we have lots of plants and a good selection of artificial flowers throughout the year.
Do you stock gas and fuel?
Yes, we stock Patio Gas and Bhutane (please note we do not sell the Propane cyclinders shown in the images below). In order to buy Calor Gas you will be asked to pay for a Cylinder Refill Agreement Process for the size of cylinder you require (or one for each size) which legally states that the cylinder always remains the property of Calor Gas. When it’s empty, you can simply exchange it for a pre-filled cylinder within the same category group, and just pay for the gas inside. Details of category groups are below.
If however, you don’t want another cylinder, you can simply return the empty one in good condition and receive a partial refund on the cost of the refill agreement, which is worked out on a sliding scale.
|Up to a year old||70%|
|More than 7 years||25%|
(from Calor Gas website)
Do you sell turf?
Yes but it is seasonal so we don’t have stock all year round. Please check before you visit.
Do you sell fencing?
No, but we do have screening and trellis.
Do you sell barbecues?
No, but we do have some lovely firebowls and chimeneas.
Do you offer discount to any local horticultural societies?
Members of the following local horticultural societies are eligible for 10% discount on purchases of plants. Please show your dated membership card in store at the time of purchase.
Ashtead Horticultural Society
Banstead Horticultural Society
Epsom Garden Society
Ewell Horticultural Society
Exclusions from all discounts apply:
- Christmas items
- Gift cards/vouchers
- Sale items (including multi-buys and discounted items)*
- The Olive Tree
*Where an item is included in a promotional offer, either the offer price, or the 10% discount will be applied, whichever is more beneficial to the customer, but not both
Can I shop online?
No, at the moment we do not have online ordering facilities. Please visit the shop to see the wonderful range of products available. You can get a broad overview of the types of products we sell on our Product pages.